Privacy Policy

PRIVACY POLICY

PERSONAL INFORMATION

We collect personal information specific to each user of this app to uniquely identify our users. This includes:

First and Last Name:

For app functionality

User IDs:

For app functionality, and analytics

Email Address

For app functionality

Other Information (Optional):

For analytics and enhancing user experience.

This information is collected when users provide it in the app, or as described in this Privacy Policy.

LOCATION INFORMATION

We collect location information when users use this app. This is essential for providing location-based functionalities and services.

CONFIDENTIALITY AND SHARING OF INFORMATION

Information submitted through this app, such as operational, voyage and transaction details, documents and messages, is treated as confidential. It is held on this app’s own servers, separate from the other applications we operate, and is not shared automatically. It is shared or synchronized with another party only with your consent or that of your organization. We do not sell personal data.

We use service providers to host this app and to support it, for example for email and SMS delivery and error monitoring. They process data only on our behalf and under confidentiality obligations. Otherwise, we disclose information only where required by law, court order or a regulatory authority.

APP ACTIVITY

Monitoring

For monitoring the vessels and weather

COOKIES

Cookies are used to collect information automatically. Users can choose to accept or reject cookies through their browser settings.

UPDATING OR DELETING INFORMATION

Update Information:

Users can update or correct their information by contacting us at support@elxa.io.

Delete Account:

Requests for account deletion can be made at https://ctm.elxa.io/login

Manage Data:

Specific data deletion requests can also be made at https://ctm.elxa.io/login

YOUR RIGHTS

You may ask us for access to the personal data we hold about you and how it has been used or disclosed in the past year, ask us to correct it, or withdraw your consent to its use, by contacting us at support@elxa.io. If you withdraw consent, we may no longer be able to provide some or all of this app’s services.

DATA RETENTION

We keep personal data only as long as it is needed for the purposes in this policy, or as required by law. When it is no longer needed, we delete or anonymize it.

SECURITY

We protect personal data with reasonable security arrangements, including access controls. ELXA’s information security management is certified to ISO 27001:2022, and its controls are independently audited under SOC 2 Type II.

TRANSFERS OUTSIDE SINGAPORE

Some of our service providers process personal data outside Singapore. Where they do, we require them to protect it to a standard comparable to Singapore’s Personal Data Protection Act.

PRIVACY POLICY CHANGES

We may update this Privacy Policy from time to time; the date at the top shows when it last changed. If we make significant changes, we will let you know in the app or by email. Continued use of this app after a change means you accept the updated policy.

COPYRIGHT AND OWNERSHIP

All content in this app, including text, graphics, logos, images, and video, is the property of ELXA Pte Ltd. Unauthorized use of materials, scripts, service names, or trademarks without written permission is subject to legal action.

CONTACT US

This app is operated by ELXA Pte Ltd, 77 Ayer Rajah Crescent, Singapore. For any question about this Privacy Policy or your personal data, including requests to access or correct it, or to withdraw your consent, contact us at support@elxa.io.